Miercom's Basic Telephony Station Features

The following is the list of thirty-eight station features that, for purposes of testing, Miercom deems "basic."

Automatic call back:

To an internal extension when no answer or busy are received. The same as camp on.

Bridged call (line) appearance:

The same phone number can appear and be answered on multiple phone sets.

Call conference:

Audio path for multiple parties on a single call, established just via user keystrokes, no outside intervention. Record number of parties that can be conferenced as well as what device maintains the conference.

Call blocking:

Call drop:

Terminate a call without hanging up the receiver.

Call forward all:

User can redirect all calls to another station or location.

Call forward on busy:

User can redirect calls to another station or location when busy.

Call forward on no answer:

User can redirect all calls to another station or location after specified number of rings.

Call hold:

A button on phone set that places incoming call on hold, retrieves call.

Call pick-up:

A user can answer a call ringing on another extension where both extensions are part of a pickup group. NOTE: Note if directed call pickup is available, where users can pickup a specific extension.

Call park/retrieve:

A user can put a call on "hold" (to a virtual extension) and then pick up from another phone in the system.

Call pickup:

See 'call park/retrieve'.

Call restriction:

Block calls to certain numbers.

(Last) call return:

Calls last incoming number.

Call transfer:

Redirect an answered call to another user. Note if transfers of unanswered calls can be done. Call transfers can be "blind" or "consultative" (transferor converses with the destination first).

Call waiting:

Stations currently connected receive an audible beep to identify that another call is pending. NOTE: Display notification alone is not acceptable.

Caller ID:

Displays the name and/or number of the calling party.

Caller ID Block (per user, per call, per destination):

Blocks delivery of caller ID per destination or per call.

Direct inward dial (DID):

PBX phones are dialed with an E.164 number, without a separate extension or two-stage dialing.

Direct transfer to voice mail:

Automatically redirects all calls to voicemail with a single button push.

Distinctive ringing:

Ring with different characteristics, depending, for example, on whether a call is internal or external.

Do Not Disturb:

Phones can be made to appear out of service.

Follow me:

Allows multiple, disparate user-defined stations to ring simultaneously when one extension is dialed.

Free seating / hoteling:

A user can move from one location to another and access all his/her calls, features, button mappings, etc., without intervention from PBX administrator.

Hands-free dialing

Dialing without lifting the receiver.

Intercom - phone-to-multi-phone:

Allows voice paging through speakers of multiple stations.

Intercom - phone-to-phone:

A private, internal intercom between two stations.

Intrude:

Allows specified users to intrude on calls in progress.

Last number redial:

Button causes last outgoing call to be re-dialed. Note if single button push or call log driven.

Leave word calling:

Allows internal users to leave a short, pre-programmed message for another internal user.

Message waiting light/indication:

A visual indicator of a voicemail message.

Missed call indicator:

Lists missed calls.

Multiple line appearance:

A single phone can have multiple, repeated instances of a single phone extension.

Multiple ring styles:

More than one ring tone, which users can select.

Music on hold:

A caller hears music when placed on hold.

Mute:

A mute button to disable the microphone.

One-button send all calls:

Automatically redirects all calls to coverage with a single button push

One-button speed dial:

Programmable one-touch speed dial on a phone set.

Personal call routing:

Priority Ringing from specified numbers:

Distinct ring for calls from specified numbers.

Priority Ringing set from the caller:

A caller can set a distinct ring when making a call to another internal user.

Private dialing plan:

Internal extension dialing.

User directory:

Database of names, extensions, etc., accessible for look-up by any system endpoint.

Volume control:

Controls audio volume for speaker, handset, headset, ringer, either together or separately.

Whisper page:

A station can bridge into an existing call, and only the intended party will hear their "whispers".

Last updated by Henning Schulzrinne